Terms of service

Terms of Service

This website is operated by Dear Edith. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service.

These Terms apply to all users of the site, including customers, partners, and browsers.

USE OF SITE

You agree to use this website for lawful purposes only.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.

PRODUCTS AND SERVICES

All products are made to order unless otherwise specified.

We reserve the right to modify or discontinue products at any time without notice.

We make every effort to display product colors and details accurately, but cannot guarantee exact representation due to screen differences.

ORDERS

We reserve the right to refuse or cancel any order at our discretion.

In the event of a cancellation, we will notify you using the contact information provided at checkout.

Customers are responsible for providing accurate order and shipping information.

PRICING

All prices are subject to change without notice.

We reserve the right to correct any pricing errors that may occur.

PAYMENT

Payment must be received in full before production begins.

All transactions are processed securely through third party payment providers.

CUSTOM PRODUCTS

Dear Edith specializes in custom and made to order products.

By submitting artwork or design files, you confirm that you have the right to use and reproduce that content.

We are not responsible for verifying ownership of submitted designs.

PRODUCTION AND TIMELINES

Production timelines vary based on order size and current volume.

Most orders fall within a standard production window, and timing will be confirmed once your order is reviewed.

SHIPPING

Shipping times and carriers vary based on destination and selected method.

Dear Edith is not responsible for delays caused by shipping carriers or incorrect shipping information.

RETURNS AND REFUNDS

Due to the custom nature of our products, most orders are final sale.

Please refer to our Returns and Refund Policy for full details.

WHOLESALE

Wholesale accounts are subject to approval.

Access to wholesale pricing and services is limited to approved partners.

Dear Edith reserves the right to approve, deny, or revoke wholesale access at any time.

INTELLECTUAL PROPERTY

All content on this site, including images, designs, and text, is the property of Dear Edith and may not be used without permission.

LIMITATION OF LIABILITY

Dear Edith shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

CHANGES TO TERMS

We reserve the right to update or modify these Terms of Service at any time